Terms & Conditions

1. About these terms

These Terms & Conditions govern the services provided by R1 Auto National Pty Ltd (ABN 68 665 618 851) trading as R1 Auto ("R1 Auto", "we", "us", "our"). By paying a deposit or booking a service with us, you ("the customer", "you") agree to be bound by these terms.

Our registered address is 5/25 Industrial Avenue, Molendinar QLD 4214. You can contact us on 0489 930 512 or contact@r1auto.com.au.

2. Services

R1 Auto provides mobile car detailing, window tinting, ceramic coating, and related automotive services at the address nominated by the customer at the time of booking, or at the R1 Auto workshop where specified.

Estimated arrival times and job durations are approximate and can vary based on traffic, weather, and daily conditions. We will keep you informed of any delays via SMS or phone call on the day of service.

3. Deposits

A deposit may be required to confirm your booking. The deposit amount is shown at checkout and is deducted from the total amount payable on the day of service.

Paying the deposit constitutes acceptance of these Terms & Conditions in full.

4. Cancellations and rescheduling

You may reschedule your booking once at no cost, provided you notify us at least 24 hours before the scheduled service time.

Any cancellation, or any further reschedule beyond the first, will result in forfeiture of your deposit. This policy exists because our technicians reserve the day for you and turn away other work.

If R1 Auto cancels your booking due to reasons within our control, your deposit will be refunded in full.

5. Payment on the day

The remaining balance is payable on the day after the job is completed. Accepted payment methods are card, cash, or tap-to-pay.

If you require a tax invoice, it can be generated instantly by our technician on-site and must be paid before the technician leaves.

All prices are quoted in Australian Dollars and include GST where applicable.

6. Customer responsibilities

You must ensure the vehicle is accessible to our technician at the agreed time and location, including a safe working area with reasonable access to water and power where required for mobile services.

You must remove all personal belongings, valuables, and loose items from the vehicle before service. R1 Auto is not responsible for lost, damaged, or misplaced personal items.

You must disclose any known mechanical faults, water leaks, electrical issues, existing damage, or aftermarket modifications that may affect the service before work begins.

7. Vehicle condition

R1 Auto reserves the right to refuse or reprice a service if the vehicle condition materially differs from what was described at the time of booking (e.g. excessive soiling, biohazards, undisclosed damage, or pest infestation).

Where a service cannot be performed due to vehicle condition, the deposit will be retained to cover call-out costs.

8. Warranties

Ceramic coating and window tint services are covered by the manufacturer warranty applicable to the product used, subject to the manufacturer's terms. Detailing services carry a 48-hour satisfaction guarantee. If any area is unsatisfactory, contact us within 48 hours and we will re-attend to correct it at no cost.

Warranty claims must be made in writing to contact@r1auto.com.au with photographs of the issue.

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law that cannot lawfully be excluded.

9. Liability

R1 Auto carries public liability insurance for damage caused directly by our negligence in performing the service. Our maximum liability for any claim is limited to the amount paid by you for the service, except where a higher liability is imposed by law.

We are not liable for pre-existing damage, wear and tear, or defects that become visible only after cleaning or paint correction reveals them.

We are not liable for any indirect or consequential loss, including loss of use, loss of income, or vehicle downtime.

10. Chargebacks and disputes

If you have any concern with a service or charge, please contact us first on 0489 930 512 or contact@r1auto.com.au so we can resolve it directly.

Initiating a chargeback without first attempting to resolve the matter with us is a breach of these terms. We retain the right to defend any such chargeback with evidence of your acceptance of these Terms & Conditions, delivery of service, and communications history.

11. Privacy

We collect your name, contact details, vehicle information, and service address solely for the purpose of providing the service, processing payment, and communicating with you about your booking. We do not sell or share your data with third parties except where required by law or to complete a payment through our payment processor (Stripe).

12. Changes to these terms

We may update these terms from time to time. The version in force at the time you paid your deposit will apply to that booking. Continued use of our services after an update constitutes acceptance of the revised terms for future bookings.

13. Governing law

These terms are governed by the laws of Queensland, Australia. Any dispute arising under these terms will be subject to the exclusive jurisdiction of the courts of Queensland.