Privacy Policy

R1 Auto National Pty Ltd (“R1 Auto”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information when you use our website, mobile application, and booking systems (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect the following types of personal information.

Personal information you provide. When you use our booking app, website, or contact us, we may collect your full name, phone number, email address, residential or service address, vehicle details (such as make, model, and year), booking details and service preferences, and payment confirmation details. We do not store full credit or debit card information.

Automatically collected information. When you use our app or website, we may automatically collect information such as device type and operating system, app usage data and interactions, IP address, date and time of access, and diagnostic or performance data.

How We Use Your Information

We use your information to process and manage bookings, contact you regarding appointments, confirmations, and updates, provide our services and customer support, improve our app and customer experience, process payments and deposits securely, and comply with legal and regulatory obligations.

Payments

Payments made through our booking app or website are processed by third-party payment providers. R1 Auto does not store or process full credit or debit card details. Payment providers handle payment information in accordance with their own privacy policies and security standards.

Sharing of Information

We may share personal information with our technicians and contractors solely for the purpose of fulfilling your booking, with service providers who assist us in operating our app and business (such as payment processors or hosting providers), and where required by law, regulation, or legal process. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Your data may be stored securely using reputable third-party service providers. While we take appropriate security measures, no method of electronic storage or transmission is completely secure.

Data Retention

We retain personal information only for as long as necessary to provide our services, maintain records for legal and business purposes, and comply with regulatory requirements. When information is no longer required, it is securely deleted or anonymised.

Your Rights

You have the right to request access to your personal information, request correction of inaccurate or outdated information, and request deletion of your personal information, subject to legal obligations. To make a request, please contact us using the details below.

Third-Party Services

Our app or website may contain links to third-party services. We are not responsible for the privacy practices of third-party websites or applications. We encourage you to review their privacy policies separately.

Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the app or on our website, with the updated date shown above.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

R1 Auto National Pty Ltd
Email: contact@r1auto.com.au
Phone: 0489 930 512